Welcome to Via Galle (accessible via www.viagalle.com). These Terms and Conditions ("Terms") govern your use of our website, services, and the purchase of any gourmet food products from us.

By accessing our website, placing an order, or utilizing our delivery/physical pickup services, you agree to be legally bound by these Terms. If you do not agree, please do not use our platform.

1. General Conditions & Account RegistrationEligibility: By using this site, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.Account Security: If you create an account on Via Galle, you are responsible for maintaining the confidentiality of your account credentials and password. You agree to accept responsibility for all activities that occur under your account.Service Modifications: We reserve the right to modify, suspend, or terminate services or access to the website at any time without prior notice.

2. Product Information and PricingGourmet & Perishable Goods: Via Galle specializes in importing and distributing authentic Italian and European grocery products. Due to the nature of imported specialty food items, packaging designs or product vintages/batches may vary slightly from online imagery. [1]Pricing Currency: All prices displayed on the website are listed in Sri Lankan Rupees (LKR) unless otherwise specified, and are inclusive of relevant local taxes unless otherwise stated.Errors: In the event that a product is listed at an incorrect price or with incorrect information due to a typographical or systemic error, we reserve the right to cancel or refuse any orders placed for that item.

3. Orders, Payments, and CancellationsOrder Acceptance: Receipts of order confirmations do not signify our ultimate acceptance of your order. We reserve the right to limit order quantities or refuse service to any customer if stock availability or logistical constraints arise.Payment Methods: We accept secure online payments via integrated payment gateways (credit/debit cards), bank transfers, or other methods explicitly provided at checkout.Order Modifications: Due to the processing speed of perishable goods and logistics scheduling, orders cannot generally be altered or canceled once they have been dispatched.

4. Shipping, Delivery, and PickupDelivery Areas: Via Galle offers delivery services across designated regions within Sri Lanka. Delivery times provided at checkout are estimates and can be affected by weather, customs transit variations, or local logistics.Physical Pickup: If you select the convenient physical pickup option, your items must be collected within the timeframe communicated in your pickup confirmation email.Perishable Storage: Once delivery is executed or physical pickup is completed, the responsibility for maintaining appropriate storage conditions (such as refrigeration or climate-controlled environments) shifts entirely to the buyer.

5. Returns, Refunds, and Damaged ItemsPerishable Goods Policy: Due to health, safety, and hygiene regulations surrounding imported food products, we cannot accept returns on perishable items or opened consumer goods.Damaged or Incorrect Items: If an item arrives damaged, defective, or incorrect, you must notify our customer support team within 24 hours of delivery/pickup, accompanied by photographic proof. Verified discrepancies will be resolved via item replacement or store credit.

6. Intellectual Property RightsOwnership: All content hosted on www.viagalle.com—including logos, product descriptions, website design, text, graphics, graphics layouts, and software—is the exclusive intellectual property of Via Galle and protected by international copyright laws.Restricted Use: You may not copy, reproduce, modify, distribute, display, or commercially exploit any part of this website without explicit written permission from us.

7. Limitation of LiabilityVia Galle acts as an importer and distributor of third-party manufactured European goods. To the maximum extent permitted by applicable law, Via Galle shall not be liable for any indirect, incidental, or consequential damages resulting from the consumption, misuse, or improper storage of goods purchased through our website.We do not guarantee that our online platform will be entirely uninterrupted, secure, or free from server glitches or viruses. [1]

8. Governing Law and JurisdictionThese Terms and Conditions shall be governed by, interpreted, and enforced in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from the use of this website or purchases made through it shall fall under the exclusive jurisdiction of the competent courts in Sri Lanka.

9. Contact InformationFor any legal inquiries, clarifications regarding these Terms, or support requests, please contact us directly through the official channels listed on our webpage or via email at: info@viagalle.com.